Overview
Navatek Gaming ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our remote computer support services and website.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email, phone number)
- Payment and billing information
- Technical support history and communications
- Computer system information (hardware specs, operating system, installed software)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Device information
- Usage data and analytics (via Google Analytics, Google Tag Manager)
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Provide remote computer support services
- Process payments and billing
- Communicate with you about services, updates, and support
- Improve our services and website functionality
- Analyze website usage and performance
- Comply with legal obligations
Cookies and Tracking Technologies
We use the following tracking technologies:
- Google Analytics: To analyze website traffic and user behavior
- Google Tag Manager: To manage marketing and analytics tags
- Bravo Chat: For customer support and live chat functionality
- Essential Cookies: Required for website functionality
You can manage cookie preferences through your browser settings or our cookie consent banner.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- 256-bit encryption for remote sessions
- Secure payment processing
- Limited employee access to personal data
- Regular security audits and updates
Remote Access Sessions
During remote support sessions:
- We only access your computer with your explicit permission
- Sessions are conducted through secure, encrypted connections
- We do not access personal files without your consent
- We do not store remote access credentials after sessions end
- You can terminate any session at any time
Third-Party Services
We may share information with third-party service providers who assist us in:
- Payment processing
- Customer support (Bravo Chat)
- Analytics (Google Analytics)
- Remote monitoring (NinjaOne RMM)
- Security protection (ESET)
These providers are contractually obligated to protect your information and use it only for specified purposes.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent for data processing
Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Support session logs are retained for 90 days unless required for ongoing support.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: