Privacy Policy
Last updated: March 1, 2026
This Privacy Policy describes how Navatek Gaming (a Navatek Solutions LLC brand, "we," "us," "our") collects, uses, and protects your personal information when you use our website at navatekgaming.com and our remote computer support services.
1. Information We Collect
Information you provide: Name, email address, description of technical issues when booking sessions or contacting us.
Session data: During remote support sessions, our technicians access your PC screen and system information necessary to diagnose and fix issues. We do not record sessions without your permission.
Automatically collected: Website usage data via Google Analytics 4 (with your consent), including pages visited, session duration, and browser type.
2. Cookies & Tracking
We use the following cookies and tracking tools, all subject to your consent via our cookie banner:
- Google Analytics 4 (GA4) — Used to understand how visitors use our site (anonymized). Managed via Google Tag Manager.
- Google Tag Manager (GTM) — Tag management system to deploy analytics and marketing tags.
- Bravo Chat — Live chat widget for customer support. May store session information.
- Microsoft Booking — Appointment scheduling. Subject to Microsoft's privacy policy.
- Google Form — Contact and intake forms. Subject to Google's Forms privacy policy.
- Essential cookies — Required for basic site functionality (e.g., remembering cookie consent).
You can decline non-essential cookies at any time by clicking "Decline" in the cookie banner or managing preferences via the Cookie Preferences link in our footer.
3. How We Use Your Information
- To provide and improve our remote computer support services
- To communicate about your support sessions and bookings
- To send service-related notifications (system health alerts for monthly subscribers)
- To analyze website usage and improve user experience (with consent)
- To respond to your inquiries
4. Data Sharing
We do not sell your personal data. We share data only with:
- Service providers necessary to deliver our services (booking platforms, payment processors)
- Google (Analytics 4, Tag Manager) — only with your consent
- Legal authorities if required by law
5. Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Session information for one-time services is retained for 12 months. Monthly subscriber data is retained for the duration of the subscription plus 12 months.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt out of analytics tracking
- Withdraw consent for cookie usage
To exercise these rights, email us at info@navateksolutions.com.
7. Security
We use industry-standard encryption for all remote support sessions. We do not store sensitive personal financial information on our servers. Payment processing is handled by third-party processors subject to PCI DSS compliance.
8. Contact Us
For privacy questions or requests:
Navatek Solutions LLC
Email: info@navateksolutions.com
Website: navateksolutions.com