Getting expert remote computer support is easier than you think
Our remote computer support process is designed to be straightforward and secure. Whether you need a one-time fix or ongoing monthly support, here's exactly what to expect when you work with Navatek Gaming.
Select the service that fits your needs:
Not sure which plan is right for you? Contact us and we'll help you decide based on your specific needs and goals.
Once you've chosen your plan, scheduling is flexible and convenient:
You'll receive a confirmation email with all session details and instructions for connecting remotely.
At your scheduled time, our certified technician will guide you through a simple, secure connection process:
All remote sessions use bank-level encryption to protect your data and privacy
Your technician will work through your selected service, explaining each step:
For Monthly Subscribers: Your dedicated tech advisor will set up 24/7 monitoring, schedule your bi-weekly check-ins, and provide you with access to priority support channels.
Your technician starts by understanding your concerns, goals, and any specific issues you're experiencing. They'll run diagnostic tools to get a complete picture of your system's health.
Watch as your tech performs optimizations, removes threats, configures settings, and tunes your system for peak performance. They'll explain what they're doing and why.
Before ending the session, your technician tests everything to ensure it's working correctly. You'll see the improvements firsthand and can ask any questions.
Receive a detailed report of what was done, what issues were found and fixed, and recommendations for keeping your system running smoothly.
All remote sessions use industry-standard 256-bit encryption, the same level used by banks and financial institutions.
You watch everything that happens on your screen. No hidden actions, no surprise changes, complete visibility.
End the session at any time with a single click. We only have access when you explicitly grant it during scheduled sessions.
All technicians are background-checked, certified professionals with years of experience in gaming PC support.
We never access personal files, collect data, or install anything without your explicit permission. Your privacy is paramount.
Remote access credentials are one-time use only. We never save login information or maintain permanent access to your system.
Monthly support goes beyond one-time fixes to provide comprehensive, proactive care for your gaming PC and streaming setup.
Meet your dedicated tech advisor, complete initial system optimization, and install monitoring software. Set up priority support channels and schedule your bi-weekly check-ins.
15-minute async review of system health, monitoring data, and performance metrics. Address any issues that have come up and optimize as needed.
Receive your comprehensive performance report showing system health trends, streaming metrics, and recommendations for improvement. Second bi-weekly check-in.
Continuous RMM monitoring catches issues before they impact your gaming. Priority live chat, same-day email response, and your dedicated advisor always available.
One Time Cleanup typically takes 1-2 hours. One Time Fix sessions run 2-3 hours. Monthly onboarding is 2-3 hours, while bi-weekly check-ins are quick 15-minute async reviews.
For initial access setup, yes. After that, many customers step away while we work, checking in periodically. We'll communicate via chat if we need your input on anything.
If we can't resolve your issue remotely, we'll provide a full refund and recommendations for local in-person support. This rarely happens, but we stand behind our guarantee.
Absolutely! We encourage it. Our technicians love to educate and explain what they're doing so you can learn to maintain your system better.
Yes. We use trusted, enterprise-grade remote access software with 256-bit encryption. You control when access is granted, can watch everything, and can end the session anytime.
You'll receive a summary report, recommendations, and for monthly subscribers, access to ongoing monitoring and support channels. One-time customers can schedule follow-up sessions anytime.
Choose your plan and experience expert remote computer support designed for gamers
Have questions? Chat with us Mon-Fri 10am-11pm EST